Help is just a click away! Go to the “Forgot password” option and we will send you an email to reset your password. Should you still have issues logging in, despite the above approach, please contact us at email@example.com.
As part of respecting your privacy, we understand your decision to be excluded from our promotion emails. There are two platforms for you to unsubscribe to our email updates. One, upon “Checkout”, uncheck the box “Keep me up to date on news and exclusive orders”. Two, you can also unsubscribe by clicking on the unsubscribe link at the bottom of our emails.
We are driven, every day, to make you smile. Gone are the days we struggle trying to make sense of varied discount codes and coupons. So here at Toufie, we believe in “happifying” our customers by simplifying our processes. Our store credits are simply cold hard cash that you can use during checkout. To avoid disappointment, please take note of your credit expiry.
No, you don’t. Partial or full redemption is allowed. To decide how much you would like to redeem prior to checkout, please go to the My accountpage and click Store Credit followed by Redeem for Discount.
Of course you can! Just follow our 3 simple return steps and
notify us at firstname.lastname@example.org
once you have sent the shoes. Your happiness is our priority, and we will keep a
lookout for your returned shoes.
Once we have received your request for a remake, we will start
processing the remake order. Store credits will be reimbursed within 24 hours.
You need to log in to your account to use these store credits as payment for your
*Note: We will reimburse only the
product cost in the form of credits. Delivery/ Shipping fees will not be
Manufacturing on-demand requires a different process whereby shoes are
produced only when required (i.e. when orders are submitted). Due to the nature
of our products, being customizable and produced on-demand, cancellation of
orders is not permissible. Once submitted, orders cannot be changed as well. To
avoid disappointment, we strongly encourage you to check your measurements,
design specifications and shipping details thoroughly. Please ensure the
accuracy of these information before submitting your order.
Once your order is submitted, your beautiful shoes will be
shipped to you in 21 days. This includes time required to make your beautiful
shoes to your specifications. There will be times whereby production is at its
peak due to the holiday seasons, festivities etc. Thus, production time may
vary. Rest assured, we will try our best to deliver your shoes, as quickly as
Similarly, depending on the destination country, custom
clearance may result in delays in the final delivery.
Should there be such delays, we will notify you immediately.
To ease your anxiety, tracking details will be provided upon
completion of payment. You will be updated on the progress of your shoes and will
be able to track their whereabouts. At
any time, if you’re still concerned about your shoes reaching you in time,
please contact us at email@example.com.
We are happy to help. :)
We offer free shipping for all orders in Singapore and Malaysia.
For the rest of the world, the shipping rate will be reflected at checkout.
All other charges, like duties, custom and taxes, are the
responsibility of the customer. Depending on your customs authority, you (or
the person receiving the item) may be required to pay import duties upon
receipt of your order. We do not have control over these charges and we can’t
tell you what the cost would be as it is country-dependent.
At the moment, we are unable to provide such a service. We
are working with our partners to make that happen in the near future.
Also, as every shoe is individually made with precision and
care to meet your design specifications, we cannot rush the production process.
Thus, the entire process (from production to delivery) will take longer than the usual mass-produced shoes.
Yes, you can! Remakes will be made in a form of store credits. Store credits are valid for one year. Once your request for remakes is approved, you will see store credits when you log in to your account. You may use the store credits to remake your shoes in our website.
Please note that as a sustainable
lifestyle brand, we are committed to reducing and minimizing wastage through
our single Return Policy.
*Note: We will reimburse only the product cost in the form of credits. Delivery/ Shipping fees will not be reimbursed.
Your shoes will be
considered defective if they are received damaged, or a manufacturing fault
occurs within thirty (30) days upon receiving your purchase. Depending on the
reason for your return, the Return processwill apply.
Just like your fingerprints, no high-grade leather will look exactly alike and flawless. At Toufie, we take pride in using only high-quality materials for your shoes. As such, the "imperfections" that you see on the leather are due to the leather itself. The "imperfections" that you spot are what makes us special. Those are signs of genuine high-grade leather that hasn't been manipulated, unlike synthetic or low-grade leather used in most mass-produced shoes.
No, we do not use any pig lining/ pig skin in the making of
our shoes. At Toufie, we take pride in our quality policy. With process transparency, every partner in
our supply chain has shown strict adherence to our quality standards and
Our shoes are made with the finest materials and kidskin is our first pick when it comes to lining. Unlike pig lining which is a
common material used by many brands, kid leather is known for its well-rounded
features, including its adaptability, durability, suppleness, and the fact that
it is impressively light weight.
These stark contrasts in quality put kidskin above that of pig
lining, making the latter an inferior and unsuitable choice in the making of
We believe in empowering our customers with information that
The proof is in the pudding. Our
flats might look like ordinary to you, until you slip your feet in them. Every
part of our shoe is designed and constructed with your happiness in mind. As if
you’re walking on fluffy clouds, our premium foam insoles are added to cushion
your every step. Be pampered and feel the kidskin lining wrapping your skin with its silky
soft touch. Stay fashionably functional as all our flats come with the 1-cm heel
height for that added heel support to keep you comfortably chic all-day long.
We'd love you to share your experience with fellow
shoe-lovers! If you have photos of yourself with your beautiful shoes or even just a flatlay of your gorgeous shoes,use the
hashtag #toufiewomen to be featured on our page. Remember to seek the permission of the
photographer, if that person is not you. :)