Easy Returns

Printable Return Form for use.

30-day Satisfaction Gurantee!

We want you to love every Toufie purchase. That’s why we’ve made returns so simple!

Toufie Easy Returns | Step 1: Complete the Return Form

COMPLETE

Toufie Easy Returns | Step 2: Pack the shoes in the shoe bag.

PACK

the shoes in the shoe box provided. Place the shoe box and the Return Form back into the outer box. Secure the outer box with tape. 

Toufie Easy Returns | Step 3: Send the parcel via registered mail.

SEND

the parcel via Registered Mail to: 

Toufie Pte. Ltd. (E3009)

14 Ang Mo Kio Industrial Park 2 Singapore 569503

*For international customers, please mark your parcel as 'returned goods' to avoid being charged any duties.

Good to know

The parcel remains your responsibility until we receive it, so please return via Registered Mail with a tracking number.

Our shoes are exclusively produced in limited quantities, using premium materials. Hence, sizes are subject to availability. Should your size be unavailable, we will notify you and process a pre-order of your shoes. Please expect up to 4 weeks to receive your pre-ordered shoes.

Price for exchange must be equal to or of lower value to the original purchase order. There will be no refund for the difference in price.

Conditions of Returns

Applicable only for shoes bought online.

All shoes must be returned within thirty (30) calendar days of the order date. All returned items must be in their original condition, unused, unwashed, unaltered, and undamaged.

Purpose of Returns

You are entitled to one complimentary exchange (per pair) for your purchase. There will be a $20 fee (per pair) for subsequent exchanges, within the same order.

No refund is allowed.

Notify us

Love your shoes but they aren't quite right for you? Worry not. Just follow our 3 simple return steps and notify us at returns@toufie.com once you have sent the shoes. Your happiness is our priority, and we will keep a lookout for your returned shoes.

At Toufie...

you don’t just own shoes,

you own a piece of craftsmanship.