30-day Satisfaction Gurantee!
We want you to love every Toufie purchase. That’s why we’ve made returns so simple!
Good to know
The parcel remains your responsibility until we receive it, so please return via Registered Mail with a tracking number.
Our shoes are exclusively produced in limited quantities, using premium materials. Hence, sizes are subject to availability. Should your size be unavailable, we will notify you and process a pre-order of your shoes. Please expect up to 4 weeks to receive your pre-ordered shoes.
Price for exchange must be equal to or of lower value to the original purchase order. There will be no refund for the difference in price.
Conditions of Returns
Applicable only for shoes bought online.
All shoes must be returned within thirty (30) calendar days of the order date. All returned items must be in their original condition, unused, unwashed, unaltered, and undamaged.
Purpose of Returns
You are entitled to one complimentary exchange (per pair) for your purchase. There will be a $20 fee (per pair) for subsequent exchanges, within the same order.
No refund is allowed.
Love your shoes but they aren't quite right for you? Worry not. Just follow our 3 simple return steps and notify us at firstname.lastname@example.org once you have sent the shoes. Your happiness is our priority, and we will keep a lookout for your returned shoes.
you don’t just own shoes,
you own a piece of craftsmanship.